(Not local and balloon décor deliveries, see below for info)
We do courier country wide across South Africa and we've outlined the delivery services we offer below, all deliveries will be sent using courier to door with tracking information and the option to add insurance.
Couriers we use include:
Delivery Times
During the checkout process you are able to select a variety of delivery services including Express and Economy services, the lead times are dependant on the time of your order placed and delivery area, typical times are:
Orders before 12h00 leave same day. If you need a next day delivery service and it's already past this cut off time please call us and we can see if it's possible.
Price
The courier price varies according to many factors including:
Free Courier
We offer free courier to door on orders over a certain cart value, check the top of the page to see what the current promotion total for free courier is.
Product & Service Complaints
We will take prompt action to address service issues that are reported no later than 3 days after delivery. After this deadline no replacements, refunds, or credits will be issued. In order for us to provide a replacement or refund, we require that a photograph of the balloons be emailed to hello@balloonsupply.co.za with a note providing the order number.
Anonymus Deliveries
We are unable to provide anonymous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested.
Balloon Deliveries to a Business
If the recipient is unavailable when we arrive, the balloons will be left at the business location.
Balloon Deliveries to a Residence
Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher's call.
Balloon Deliveries to a Hospital
We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest.
Balloon Deliveries to a Hotel
Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.
Balloon Deliveries to a School
Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.
Latex balloons:
Helium quality foil / mylar balloons:
Balloon safety & care:
Our full returns policy is available on this link.
Below we've highlighted some of the important details.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, see list on the full terms.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted, see list below:
Any item not in its original condition
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, please check this with your original payment method, if you’ve done this and you still haven't received your refund, please contact us.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item please contact us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your item, you should mail it to the following address.
Balloon Supply (Pty) Ltd
29 Atlanta Crescent
Brymore, Gqeberha
6025, SOUTH AFRICA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a tracked shipping service or purchasing shipping insurance when returning an item as we don’t guarantee we will receive your returned item.
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