Delivery Times

Courier Deliveries

(Not local and balloon décor deliveries, see below for info)

We do courier country wide across South Africa and we've outlined the delivery services we offer below, all deliveries will be sent using courier to door with tracking information and the option to add insurance.

Couriers we use include:

• The Courier Guy
• DPD Laser
• Internet Express
• RAM
• Skynet

Delivery Times

During the checkout process you are able to select a variety of delivery services including Express and Economy services, the lead times are dependant on the time of your order placed and delivery area, typical times are:

• Economy : 2 to 5 working days
• Express : 1 to 3 working days

Orders before 12h00 leave same day. If you need a next day delivery service and it's already past this cut off time please call us and we can see if it's possible. 

Price

The courier price varies according to many factors including:

• The delivery address, main center or regional
• Size of the order
• Weight of the order
• Value of the order
• Courier method, Express or Economy

Free Courier

We offer free courier to door on orders over a certain cart value, check the top of the page to see what the current promotion total for free courier is.

Balloon Decor Deliveries

Product & Service Complaints

We will take prompt action to address service issues that are reported no later than 3 days after delivery. After this deadline no replacements, refunds, or credits will be issued. In order for us to provide a replacement or refund, we require that a photograph of the balloons be emailed to hello@balloonsupply.co.za with a note providing the order number.

Anonymus Deliveries

We are unable to provide anonymous delivery service. In cases where a signature is not provided on the greeting card which accompanies an order, we will reveal the name of the sender to the recipient if requested.

Balloon Deliveries to a Business

If the recipient is unavailable when we arrive, the balloons will be left at the business location.

Balloon Deliveries to a Residence

Balloons must be accepted in person and will not be left at the entrance unattended. The local dispatcher will call the residence and arrange a delivery time to ensure that someone will be at the residence to accept the order. This call will be made the morning of the scheduled delivery date or the day prior to delivery. If the call is made on the scheduled delivery date and the recipient is unavailable to accept the call, the order may arrive later than the posted deadline. The arrival time will be contingent on when the recipient returns the dispatcher's call.

Balloon Deliveries to a Hospital

We will contact the hospital prior to delivery to ensure that balloons are permitted for the patient and to ensure that the patient is still a hospital guest.

Balloon Deliveries to a Hotel

Deliveries to hotel guests are made in care of the front desk, bell desk, or concierge. The customer is responsible for ensuring that the hotel completes the delivery.

Balloon Deliveries to a School

Not all schools permit balloon deliveries to students. Those that do require that the delivery be made to the main office. The customer is responsible for ensuring that the school office contacts the student to pick up the balloons.

Latex balloons:

• can be filled with a balloon air inflator
• can be inflated with helium to float unless specified (see size chart)
• are delivered uninflated unless specifically ordered with inflation (depending on area of delivery)
• check the float times on the size chart

Helium quality foil / mylar balloons:

• have a self-sealing valve, preventing the gas from escaping after it's inflated
• can be filled with a balloon air inflator.
• may require some assembly
• are delivered uninflated unless specifically ordered with inflation (depending on area of delivery)

Balloon safety & care:

1. Keep balloons weighted down at all times and don’t let them go.
2. Inhalation of helium can be harmful. Never breathe in helium.
3. The average vehicle holds about 24 inflated balloons and they're best stored in the back seat.
4. Balloons look their best at room temperature – keep them warm on cool days and cool on warm days.
5. Inhalation of helium can be harmful. Never breathe in helium.
6. Uninflated or broken balloons can create a choking hazard. Keep an eye on your little ones.
7. After your party properly dispose of uninflated balloons.
8. Do not release balloons into the air. Help keep balloons out of our waterways and powerlines.

Our full returns policy is available on this link.

Below we've highlighted some of the important details.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange unless the product is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned, see list on the full terms.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, see list below:

Any item not in its original condition

• Any item that is damaged
• Any item missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, please check this with your original payment method, if you’ve done this and you still haven't received your refund, please contact us.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item please contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your item, you should mail it to the following address.

Balloon Supply (Pty) Ltd
29 Atlanta Crescent
Brymore, Gqeberha
6025, SOUTH AFRICA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a tracked shipping service or purchasing shipping insurance when returning an item as we don’t guarantee we will receive your returned item.